Last Updated: 9/26/25

WreckIt Rage Room (“we,” “us,” or “our”) is committed to protecting your personal information and providing a safe, enjoyable, and lawful entertainment experience. By visiting our website, booking an appointment, signing a waiver, or entering our facility, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Identifiers: Full name, phone number, email address, billing address, and emergency contact information.

Booking Information: Package selection, group size, dates/times of reservations, reschedule requests, and cancellations.

Payment Information: Processed securely by third-party providers (we do not store card details).

Waiver Information: Electronic or physical waiver forms signed by participants, including acknowledgment of risks.

Surveillance Data: Video and audio recordings of all rage room sessions, common areas, and facility grounds for safety, liability, and security purposes.

Technical Information: IP address, browser type, device information, and browsing data when accessing our website.

2. How We Use Your Information

We use your information for the following purposes:

Booking Management: Confirm reservations, send reminders, and handle reschedules.

Safety & Liability: Maintain signed waivers, monitor compliance with safety rules, and retain surveillance footage for claims.

Communications: Provide updates about your booking, notify you of changes, send receipts, and, if opted in, deliver promotional messages.

Legal Compliance: Satisfy insurance, regulatory, and law enforcement requirements.

Service Improvement: Enhance our website, booking system, and customer experience.

3. Sharing of Information

We do not sell or rent your information. We may disclose your information to:

Payment Processors: To securely handle transactions.

SMS/Email Providers: To deliver reminders, confirmations, and promotions (if opted in).

Legal Authorities: If required by law, subpoena, court order, or regulatory request.

Insurance Providers & Attorneys: For claims management, disputes, or incidents involving injury, damage, or liability.

Third-Party Services: Our website uses tools such as Google reCAPTCHA, analytics platforms, and advertising pixels. These services may collect information in accordance with their own privacy policies.

4. SMS & Email Communications

By providing your phone number or email, you consent to receive communications related to your booking.

SMS Messaging: You may receive up to four (4) text messages per month, including booking confirmations, reminders, and promotions.

Opt-Out Instructions: Reply STOP to unsubscribe, or HELP for assistance. Standard carrier rates may apply.

Email Messaging: You may receive confirmations, receipts, and marketing emails if you opted in. You can unsubscribe at any time by clicking the “unsubscribe” link.

Consent Not Required: You may book without consenting to promotional messages by contacting us via phone or email.

This ensures compliance with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC regulations.

5. Security of Information

We use commercially reasonable safeguards to protect your personal information, including encryption, secure servers, and restricted access. However, no method of electronic transmission or storage is 100% secure. By using our services, you acknowledge these risks.

We are not responsible for unauthorized access, disclosure, or loss of data caused by actions of third-party providers, internet service providers, or circumstances beyond our control.

6. Data Retention

Waivers & Records: Retained for a minimum of two (2) years or longer if required by law, insurance, or ongoing disputes.

Video/Audio Recordings: Retained for safety, training, and liability purposes, typically for at least ninety (90) days, or longer in the event of an incident.

Payment Records: Retained as required by law and accounting standards.

7. Your Rights

You may:

Request access to the personal data we hold about you.

Request corrections to inaccurate data.

Request deletion of data, subject to legal retention requirements.

Withdraw consent to marketing messages.

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

We do not knowingly collect information from children under the age of 13 without parental or guardian consent. All participants under 18 must have a waiver signed by a parent or guardian before participating in activities.

9. International Users

Our services are intended for residents of the United States. If you access our site from outside the U.S., you consent to the processing of your data in the United States, where data protection laws may differ from those in your home country.

10. Links to Terms of Service & Waivers

Participation at WreckIt Rage Room requires signing a Waiver of Liability and agreeing to our Terms of Service, which outline safety rules, age requirements, dress code, conduct expectations, assumption of risk, and rescheduling/refund policies. Please review these documents carefully before booking or participating.

11. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website, and changes are effective immediately upon posting.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

WreckIt Rage Room
3930 CR-42 W
Savage, MN 55378
Phone: (952) 894-7243
Email: [email protected]

✅ This version now includes:

Explicit linkage to waivers & Terms (so guests can’t claim “I didn’t know”).

Third-party services & cookies protection.

International user disclaimer (GDPR-safe).

Liability disclaimer for breaches beyond control.

Full contact info block for professionalism/compliance.

This is now 100% airtight for data privacy AND legally aligned with rage room operations.